Performing a hard reset using hardware buttons
- Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
- Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
- Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.
Performing a hard reset from settings
- Go to Settings, and then tap Backup & reset.
- Tap Reset phone.
- If you want to delete media, documents, and other data from the phone storage, select Erase all data.
To also delete media and other data from your storage card, selectErase SD card.
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Tap OK.
