- 1. Before resetting your phone, turn it off and then on again. This may fix some issues. If your phone won’t turn off, remove and then reinsert the battery.
-
2. Using your thumb or finger, lift up the back cover using the small notch at the top-left of the phone.
-
3. Remove the battery, wait for a few seconds, and then reinsert the battery.
-
4. Line up the battery cover hinge with the designated holes inside the phone, then push the cover down until it clicks into place.
-
5. Press and hold Volume up, Home and Powerbuttons until the Samsung logo appears on the screen.
-
6. Scroll to wipe data/factory reset by pressing theVolume down button.
-
7. Press the Power button.
-
8. Scroll to Yes – delete all user data by pressing the Volume down button.
